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DirectTV Complaint - Incorrect Installation and not notified about movers fee - satellite tv
DirectTV Complaint

DirectTV Complaint

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Incorrect Installation and not notified about movers fee - satellite tv


Basically, DirectTV incorrectly installed standard definition. They were unable to come out to fix it for 2 weeks and the day they were supposed to install the installation guy called in sick. Due to a job interview and my sons birthday out of state i was unable to reschedule another appointment. The suspended the service due to moving and upon buying a new home after moving they stated out of the blue that i had to pay a $300 movers fee. Months later multiple phone calls and e-mails the account goes to collections. DirectTV is now stating that they never stated that the movers fee was $300 and it's only $199 (cancellation fee is $389). Basically receiving the run around on a company that prides itself in customer service.


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